Allergens Policy
Last Updated 03/12/2025
Sottozero is committed to maintaining the highest standards of food safety and transparency. This Allergens Policy outlines how we manage allergen information across our retail outlets, production facility and online platforms. Our objective is to provide clear and reliable details that support our customers in making informed choices.
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1. Commitment to Consumer Safety
We recognise the importance of accurate allergen communication, particularly for individuals with food allergies or intolerances. All Sottozero products are produced and handled with strict adherence to established food safety procedures.
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2. Allergen Information
Many of our products contain ingredients that fall under the list of allergens identified in European Union regulations. These include milk, nuts, peanuts, soy, gluten containing cereals, eggs and other regulated allergens. Ingredients and allergen indicators are provided on our menus, product labels and online descriptions. Customers are encouraged to review these details before placing an order.
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3. Cross Contamination Advisory
Although great care is taken during production and handling, all our food items are prepared in an environment that works with multiple allergens. For this reason we cannot guarantee that any product is completely free from traces of allergens. Individuals with severe allergies should take this into consideration before consuming our products.
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4. Staff Training and Procedures
All team members receive continuous training in allergen awareness and safe handling protocols. Our staff are instructed to respond to allergen related questions with accuracy and to escalate any uncertain cases to a supervisor or manager.
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5. Customer Responsibility
Customers with allergies are responsible for communicating their requirements clearly to our team at the time of ordering. If there is uncertainty regarding any ingredient or allergen, customers should consult our staff before consumption.
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6. Special Requests and Custom Items
Where possible we will provide guidance on special requests. Custom items are subject to the same allergen advisory and cannot be guaranteed to be allergen free.
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7. Updates to Allergen Information
Product formulations may be updated from time to time based on seasonal availability or supply chain requirements. We recommend reviewing allergen information regularly as updates may occur without prior notice.
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8. Contact Information
For specific allergen questions or concerns, customers may contact Sottozero directly through the website, via email or by speaking to a member of our retail or customer support teams.