Privacy Policy

This Privacy Policy explains how Sottozero collects, processes and safeguards personal information in accordance with European Union GDPR standards. By using our website or services, you consent to the practices described below.

​

1. Information We Collect

We collect personal information that you voluntarily provide including your name, contact details, order information, payment information, loyalty registration details and any information submitted through forms or communication channels. We also collect technical data such as device information, browsing activity and cookies to improve user experience.

 

2. Purpose of Processing
 

Your data is processed in order to complete orders, manage loyalty accounts, deliver products, facilitate communication, support marketing campaigns, operate customer support functions, manage events and improve our overall service delivery.

 

3. Legal Basis

We process data under the lawful bases of contract performance, legitimate business interest, legal compliance and consent for marketing activities.

 

4. Cookies and Tracking Technologies
 

Our website uses cookies to enhance navigation, enable personalised features and analyse usage trends. Users may adjust browser settings to manage cookie preferences.

 

5. Data Sharing and Third Parties

Your personal information may be shared with trusted service providers, including payment gateways, delivery partners, marketing platforms and IT support entities, strictly for operational use. All third parties are required to comply with GDPR obligations.

 

6. Data Retention
 

Personal information is stored for the duration required to fulfil operational obligations, to comply with legal requirements and to support the integrity of financial records.

 

7. Security Measures
 

Sottozero employs industry standard security practices to safeguard personal data from unauthorised access, misuse or loss. Although we strive for full protection, no online transmission can be fully guaranteed.

 

8. Your Rights
 

Users have the right to access, correct or request deletion of their personal data. You may also request restriction of processing or object to marketing communications. Requests may be submitted through our designated contact channels.

 

9. Contact Information
 

For privacy related inquiries or data requests, customers may contact Sottozero through the official email address or using the contact form on our website.