About the Role
- Serve gelato, coffee, pastries, and beverages to Sottozero standards of quality and presentation.
- Prepare pastry items and other food products according to established recipes and guidelines.
- Provide excellent customer service, engaging in suggestive selling to promote products and upsell.
- Handle cash transactions, operate POS system, reconcile daily sales, and ensure accuracy in payments.
- Receive stock deliveries, check against order lists, and store stock products correctly in their designated areas (frozen, chilled, or dry).
- Maintain cleanliness of the service area, seating areas, storage rooms, and washrooms at all times.
- Follow strict food hygiene and safety protocols in line with HACCP requirements.
- Replenish and stock products in display and service areas to ensure full availability.
- Assist in daily and weekly inventory counts, reporting shortages or discrepancies to the Shop Supervisor / Shop Manager.
- Execute closing and opening procedures, following established SOPs.
- Support colleagues and contribute to teamwork within the outlet.
Requirements
About the Company
The Barista-Gelatiere plays a key frontline role in delivering the Sottozero experience. The position ensures that customers receive premium service in line with Sottozero's quality standards, while maintaining a clean, safe, and welcoming environment. The role combines gelato service, coffee preparation, pastry preparation, cash handling, stock management, suggestive selling, and operational support, including adherence to food safety regulations and Standard Operating Procedures (SOPs).